Q: How often should my clock be serviced?
A: We recommend servicing your clock every 5–7 years to ensure its mechanisms remain in optimal condition. Regular maintenance can prevent costly repairs down the line.

Q: My clock has stopped ticking—what should I do?
A: If your clock has stopped, don’t attempt to force the mechanisms or disassemble it yourself. Bring it to us for a professional assessment to avoid causing further damage.

Q: Do you offer pick-up and delivery services?
A: Yes, we offer convenient pick-up and delivery services for customers in and around Lincoln. Contact us for details and availability.

Q: Can you restore the appearance of my clock as well as the mechanism?
A: Absolutely! In addition to mechanical repairs, we offer case polishing, and refinishing services to enhance your clock’s appearance while maintaining its original character.

Q: Are your repairs guaranteed?
A: Yes, all our repairs come with a 12-month warranty. If any issues arise during this period, we’ll resolve them free of charge and fetch and deliver your timepiece ourselves.

Q: What should I do if my clock is chiming incorrectly?
A: Misaligned chimes often result from internal wear or damage. Bring your clock to us, and we’ll adjust or repair the mechanism to restore accurate chiming.

Q: Do you sell parts or components for clocks?
A: While we don’t sell parts directly, we can source or fabricate components for your clock as part of the repair process.

Q: What types of clocks do you not repair?
A: While we specialize in mantle and carriage clocks, we may not be able to repair certain highly modern or digital timepieces. Contact us with your specific clock details, and we’ll guide you accordingly to someone who can help you out.

Q: Can you value my clock?
A: We don’t provide formal valuations, but we’re happy to give an informal assessment based on its condition, age, and craftsmanship. For insurance or sale purposes, we recommend consulting a certified appraiser.

Q: How do I transport my clock safely to your workshop?
A: For smaller clocks, pack them securely in a padded box to prevent movement during transport if you choose to deliver to us. For larger clocks, such as mantle clocks, use bubble wrap and padding to protect fragile areas. Feel free to ask us for advice before bringing your clock in, as if you are worried, we are happy to come and fetch it ourselves if you are in the Lincolnshire area.